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How 138 vegas Protects Your Personal Data

At 138 vegas, your personal data belongs to you — we collect only what is necessary to run your account, process your deposits through DANA, OVO, GoPay and…

Data collected only as neededDANA, OVO, GoPay & QRIS payment data protectedYour right to access & correctRetention periods clearly statedContact us to request deletion
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138 vegas How 138 vegas Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team to Request Your Data

If you want to see what personal data we hold about you, request a correction, or ask us to delete your account record, our privacy support team is the right place to start. We aim to respond to all data-related requests within 72 hours on business days. You can reach us through any of the three channels below — choose whichever fits your situation.

Team online

Live Chat

Start a live chat session directly from your 138 vegas account dashboard. Our privacy team is available 07:00–23:00 WIB daily to handle data access, correction and deletion requests in real time.

Email Support

Send your data request to our dedicated privacy email address. Include your registered account name and the specific data action you need — access, correction or deletion — and we will respond within 72 business hours.

Account Settings Panel

Log in, navigate to Settings → Privacy, and submit a self-service data request directly. This panel shows your stored profile fields and lets you flag records you believe are inaccurate for immediate review.

DATA HANDLING PRACTICES

Browse How We Secure and Manage Your Information

Our data practices are built around minimising what we collect and being clear about how long we keep it.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can adjust cookie preferences at any time through the cookie settings link in our site footer — no account login required.

Account Security

Your account is protected by a hashed password, optional two-factor authentication via SMS or authenticator app, and automatic session timeout after 30 minutes of inactivity. We log every login attempt so unusual access patterns trigger an immediate alert.

Data Retention

We retain active account data for as long as your account remains open plus a post-closure period that depends on local law. Transaction records linked to DANA, OVO, GoPay and QRIS payments are kept for the minimum period required by applicable financial regulations.

Third-Party Sharing

We share personal data only with payment processors required to clear your DANA, OVO, GoPay or QRIS transaction, identity verification partners, and fraud-prevention services. We do not sell your data to advertising networks under any circumstance.

Your Right to Access

You may request a full copy of the personal data we hold about you at any time. Submit the request through live chat (07:00–23:00 WIB), email, or the Settings → Privacy panel, and we will deliver your data export within five business days.

Deletion Requests

When you request account deletion, we remove your identifiable profile data within 30 days. Certain transaction records may be retained beyond this window where local law requires us to keep financial records for audit or compliance purposes.

Open Answers to Your Privacy Questions

The questions below cover the situations our account holders ask about most when it comes to personal data — from what we collect during a QRIS payment to how you can have your records permanently removed. If your question is not answered here, our privacy team is available via live chat daily from 07:00 to 23:00 WIB.

We collect your name, email address, date of birth and a contact number at registration. If you deposit via DANA, OVO, GoPay or QRIS, we also record the transaction reference and amount solely to verify the payment cleared correctly.

Payment data from DANA, OVO, GoPay and QRIS passes through encrypted channels and is stored with AES-256 encryption at rest. We retain only the transaction reference and amount — we never store your full wallet credentials or PIN.

Yes. Log in and go to Settings → Privacy, or contact our team via live chat between 07:00 and 23:00 WIB. We will prepare a data export covering your profile, transaction history and login records within five business days.

You can update basic profile fields — display name, contact number, preferred language — directly in Settings. For identity document corrections, contact our support team via email or live chat; we will guide you through the verification step required before changing sensitive fields.

We share data only with payment processors for DANA, OVO, GoPay and QRIS transactions, identity verification partners, and fraud-detection services. We do not sell personal data to any advertising or marketing network.

Identifiable profile data is removed within 30 days of a confirmed closure request. Financial transaction records linked to payments are retained for the minimum period that depends on local law, after which they are permanently deleted.

We use strictly necessary session cookies to keep you logged in and optional analytics cookies to measure page performance. You can turn off non-essential cookies at any time through the cookie settings link in our site footer without losing access to your account.

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